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Create File Requests - Knowledgebase / Synology - Terra Helpdesk

Create File Requests

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File requests are file-uploading invitations sent to users without a DSM account. With file request links, everyone can directly upload multiple files to File Station on your Synology NAS, without the need of owning corresponding user accounts and file-uploading privileges.

To create file request links:

  1. Go to File Station and select a folder as the upload destination. The destination folder should be located within a shared folder.

  2. Click Action or right-click the destination folder, and select Create file request.

  3. In the pop-up window, you can find/modify the information below:

    • File path: List the destination directory path.

    • Link: List the file request link to share with target users.

    • Your name: Enter a name to indicate the identity of the person sending the request. The default value is your username.

    • Message: Customize the message for target users.

    • Enable password protection: Select this option so that only users with the password can upload files via the created link. Specify the password in the box below.

    • Validity period: Click this button to customize the duration of this file request link:

      • Set up stop time: Select this option to set the link expiration time. No uploads are allowed afterwards.

      • Set up start time: Select this option to set the link valid time. No uploads are allowed beforehand.

      • Number of allowed access: Select this option to determine how many times the link can be accessed.

  4. Click Save to finish the settings.

To share file request links:

To find the file request URL, go to File Station > Tools > Shared Links Manager and double-click the desired link. Share the link via either of the following methods:

  • Simply copy the URL to target users.

  • Send out the link via the Default Email (your DSM email account) or via Mail (a third-party email application). For first-time users, follow the wizard's instructions to set up an email account for use.

To upload files:

If someone sends you a file request link, please follow these steps:

  1. Open the given URL on the local computer or a mobile device (Android or iOS). Enter the password if it is required.

  2. On the upload page, enter a name that indicates your identity.

  3. Simply drag and drop the files to upload, or click Add Files to select files.

  4. Click Upload to finish the request.

Note:

  • Folders cannot be uploaded via a file request link.
  • Folders within the "web" shared folder cannot be specified as the destination folder.
  • The upload function varies with web browsers:
    • Chrome on iOS devices supports only image uploading.
    • Safari on iOS devices supports only image and video uploading.
    • Web browsers on Android devices are not subject to any file type limitations.

To find uploaded files:

Files uploaded by the same user will all appear in an identical folder within the destination. By default, the folder name will be Uploader_Name (Requestor_Name).

For example, if the files are uploaded by Watson to Holmes, you can find the files in the folder named Watson (Holmes).

To modify file request links:

After creating a file request link, you can modify its settings at File Station > Tools > Shared Links Manager.

  1. Double-click the desired link, or select the link and click Edit.

  2. In the pop-up window, modify the relevant settings.

  3. Click Save to apply the new settings.

To delete file request links:

  1. Go to File Station > Tools > Shared Links Manager.

  2. Select the desired links and click Delete. The corresponding file request URLs will immediately stop working.

To assign request filing privileges:

As the admin or a user belonging to the administrators group, you can assign privileges to users so that they can create file request links.

  1. Go to File Station > Settings > Shared Links > File Request Links.

  2. Select the type of users to allow them request filing privileges.

  3. Click OK to save the settings.


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