As part of the toll-free number registration process, this document outlines how users provide consent to receive SMS messages from Terra Data Centers, LLC.
Where the Opt-in Takes Place
Users opt in to receive SMS notifications through the [Your Company Name] support request form, accessible at:
Opt-in Process and Information Provided
The support request form includes the following elements
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A required question labeled “Opt In/Out Notifications” with radio buttons for:
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Remove me from notifications
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Add me to notifications
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A required phone number field
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A subject line and message field, which may be pre-filled when accessed via a direct link
Users must actively select “Add me to notifications” to opt in to SMS messaging before submitting the form. At the time of opt-in, users are informed
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They will receive SMS notifications related to support ticket updates.
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Notifications will be sent as needed based on ticket activity (no fixed frequency).
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To opt out, users can select “Remove me from notifications” on a future form submission or contact support at [insert contact method, e.g., support@yourcompany.com].
Visual Reference
Below is a screenshot of the form as presented to users: